Activity Details

Overview

This course focuses on the fundamental and advanced ideas and techniques of training and development. Participants will be provided with the tools and skills to plan and execute training programs - including needs assessment, evaluating trainee learning style, costing considering delivery alternatives, motivating trainees and evaluations to achieve the performance objectives of the organization itself. The course will also include the fundamentals of ISO-10015+ to assist the organization to achieve these objectives. Internal audits are about getting information, in a planned way, from a variety of sources and about comparing the gathered data with the requirements of an established quality management system. Internal audits, sometimes called first-party audits, are conducted on behalf of or by an organization itself for the management review and other internal purposes.

Today, companies are interested in ensuring return on investment regarding their investment in human capital but often lack an appropriate management system to do so. ISO 10015+ is the innovative new instrument to help companies to achieve this strategic objective. This workshop will provide the roadmap and key competence for conducting ISO 10015+ internal audit based on the AQTE 10015+ certification standard.

  Course Objectives

• Differentiate between training and development and recognize the roles these activities play in HR management
• Accommodate different training and teaching styles in training programs
• Produce training plans with clear goals and specific learning outcomes
• Utilize a variety of training methodologies
• Differentiate between summative and formative evaluation and explain the importance of each to the training process
• Utilize advanced techniques towards problems in the area of HR management

 Who should attend?

This workshop has been designed for individuals in HR, training, and any other personnel involved in the analysis and development of the training plan and who are either assigned to or interested to be internal auditors for their organization's training management system, based on the ISO10015 standard and AdeQuaTE® requirements. They should have experience in regard to training management systems and/or have some experience as internal auditor of other management systems, i.e. quality, environmental, etc. Attendants could also be in the training department or related to learning and development in an organization.

Benefits

Participants will

• Acquire a system perspective in terms of training and development of organizational performance
• understand the process and requirements of ISO 10015+
• understand the role of the internal audit in a management system
• to accomplish and follow up an internal audit of their organization's training management system

 Program Contents

 Part (1): Analysis & Development of Training Plan

 Day 1 (Morning)

• Strategic training
• Needs assessment
• Learning:  Theories and Program Design

 Day 1 (Afternoon)

• Transfer of training
• Training evaluation
• Case study

 Day 2 (Morning)

• Training methodologies
• Employee development
• Special issues in training and development

 Day 2 (Afternoon)

• Careers and career management
• Future of training and development
• Case study

 Part (2): Internal audit of training management systems

ISO 10015+ AdeQuaTE® certification standard

 Day 3 (Morning)

 Module 1: ISO10015+ Certification Requirements

• Introduction to ISO 10015
• Certification requirement standard of ISO 10015+ (AQTE 10015+)
• Key elements and theoretical framework
• Internal audit standard based on AQTE 10015+

Day 3 (Afternoon)

Module 2: Internal Audit Principles and Procedures

• Role of the internal audit in a management system
• Internal audit procedures and ISO 19011
• Principles of auditing
• Audit activities and time allocation
• Planning of audits and preparation of an audit programme

Day 4 (Morning)

Module 3: Audit Requirements, Grading and Corrective Actions (Morning)

• Key processes and documentation requirements of ISO 10015+ as stipulated in the AQTE 10015+
• AdeQuaTE® Rules and Checklist
• Analysis of Audit Findings

Day 4 (Afternoon)

Module 3 (Cont'ed)

• Examples of Major Non-conformities
• Corrective actions and follow up

Module 4: Qualification and Code of Conduct

• Internal auditor qualifications for ISO 10015+
• Ethical and practical rules for internal auditors
• Summary of key learning points

Module 5: Learning Assessment (Level 2)

• Certification Exam

Qualification Procedures

Participants will have opportunity to demonstrate their mastery of the ISO 10015+ certification requirements and their capability in conducting internal audits according to the established procedures and in helping the organization continuously improve its training quality management system.

Certificate

A certificate of Attendance for ISO 10015+ Internal Auditor will be issued by the Academy for Quality in Training and Education (AdeQuaTE®) upon fully completion of the training programme.

A certificate of Internal Auditor for ISO 10015+ will be issued by the Academy for Quality in Training and Education (AdeQuaTE®) upon satisfactory completion of the training and its ensuing requirements